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Swiftlook

SMS Verbal Consent Script

Last updated: September 10, 2026

This page documents the exact verbal consent script that Swiftlook representatives read (or paraphrase from) to a recipient on a live phone call, immediately before an invitation SMS is sent. It is provided so that carriers, regulators, and Swiftlook customers can review the consent language.

The script

Rep (speaking to recipient on a live phone call): "Before I send the link, quick heads-up: I'd like to text you a one-time link from Swiftlook so you can see my screen on your phone while we're on this call. You'll get one text per screen-share session — no follow-up messages and no marketing. Standard message and data rates may apply depending on your carrier. You can reply HELP for help, or STOP to opt out at any time. Our SMS Program Terms are at swiftlook.com/legal/sms-terms, and our Privacy Policy is at swiftlook.com/legal/privacy. Is it okay if I text you the link — yes or no?" Recipient: "Yes." Rep: "Great — sending it to [phone number] now. You should see it in a few seconds."

Elements included

  1. Clear description of the service and message content
  2. Message frequency (one message per screen-share session)
  3. Standard message and data rates disclaimer
  4. HELP keyword instruction
  5. STOP keyword instruction
  6. Link to SMS Program Terms and Privacy Policy
  7. Explicit request for consent (yes or no)
  8. Confirmation of enrollment

How the script is delivered

The script is read by the Swiftlook customer (a sales, service, or support representative) during a live phone conversation with the recipient. It is not automated, not sent by IVR, and not delivered via SMS. Consent is captured verbally, on the call, at the moment the recipient answers "yes." The SMS is only sent after the recipient's verbal "yes" is received.

There is no web form, no double opt-in, and no marketing list. Each screen-share session captures its own fresh consent. There is no recurring campaign.

Rep-facing reference

This page is also the canonical reference for Swiftlook customer representatives learning how to obtain compliant verbal consent. Slight rephrasing is permitted so the script feels natural in conversation, as long as all eight elements above are covered and the recipient explicitly agrees before the SMS is sent.

Related

Contact

Questions about the Swiftlook SMS program or this script: support@swiftlook.com.