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Swiftlook

Terms of Service

Last updated: September 3, 2026

These Terms of Service ("Terms") are a binding legal agreement between you ("you," "your," or "Customer") and Swiftlook, Inc. ("Swiftlook," "we," "us," or "our") governing your access to and use of the Swiftlook web application at app.swiftlook.com, the Swiftlook Chrome extension, the swiftlook.com marketing site, and any related products, services, and APIs (collectively, the "Service"). By creating an account, using the Service, or clicking "I agree," you accept these Terms and our Privacy Policy. If you do not accept, do not use the Service.

Important: Section 14 contains a binding arbitration clause and a waiver of your right to bring or participate in a class action. Please read it carefully.

1. Accounts and eligibility

You must be at least 18 years old and legally able to enter into a contract to use the Service. If you use the Service on behalf of an organization, you represent that you have authority to bind that organization to these Terms, and "you" refers to both you individually and that organization.

You are responsible for keeping your credentials confidential and for every action taken under your account, whether or not authorized by you. Notify us at support@swiftlook.com immediately if you suspect unauthorized access. We are not liable for losses caused by unauthorized use of your account before you notify us.

We may verify your identity, decline service, or terminate accounts at our sole discretion. We may also refuse to open an account for any person or entity.

2. Subscriptions, billing, and fees

  • The Service is offered on a paid subscription basis. Current plans and pricing appear on the pricing page. All fees are quoted in U.S. dollars.
  • Auto-renewal. Your subscription renews automatically at the end of each billing period at the then-current price until you cancel. By subscribing you authorize us and our payment processor (Stripe) to charge your payment method for all fees due, including renewals.
  • Cancellation. You may cancel at any time through the Stripe Customer Portal reachable from your billing settings. Cancellation takes effect at the end of the current billing period. You remain responsible for all fees accrued before cancellation.
  • No refunds. Except where required by law, all fees are non-refundable, including for partial billing periods, unused seats, unused meeting allotments, downgrades, and cancellations. We do not issue prorated refunds.
  • Failed payments. If a payment fails, we may suspend your ability to create new sessions after a 72-hour grace period. Continued non-payment is grounds for termination, and you remain liable for any past-due amount plus reasonable collection costs, including attorneys' fees.
  • Chargebacks. If you initiate a chargeback for any charge you authorized, we may suspend your account and charge a $25 administrative fee, plus any fees imposed on us by the card network.
  • Pricing changes. We may change pricing at any time. For existing paid subscribers, we will provide at least 14 days' notice before a price change takes effect on your next renewal. Continued use after the change is acceptance of the new price.
  • Taxes. Fees do not include sales, use, VAT, GST, or similar taxes. You are responsible for all such taxes.

3. Free trial

New organizations receive a free trial lasting the earlier of 14 days or 5 completed sessions. No payment method is required to start. When the trial ends, you may pick a paid plan or continue signing in without the ability to create new sessions. Free-trial usage is subject to all provisions of these Terms, including acceptable-use restrictions and limitation of liability.

We may modify, suspend, or discontinue the free trial at any time without notice.

4. Acceptable use

You will not, and will not permit anyone using your account to:

  • Use the Service for any unlawful, harmful, fraudulent, or deceptive purpose.
  • Send SMS, email, or other messages to any recipient who has not consented to receive them, or in violation of the TCPA, CAN-SPAM, GDPR, CASL, or any other applicable communications or privacy law. You are solely responsible for obtaining all required consents and for keeping records of them.
  • Display, share, or transmit any content that infringes intellectual property rights, violates privacy or publicity rights, is defamatory, obscene, or harmful, or that contains malware, phishing, or other malicious code.
  • Attempt to circumvent viewer link expirations, viewer caps, session limits, rate limits, seat counts, meeting caps, plan restrictions, or any other technical control.
  • Reverse engineer, decompile, disassemble, or attempt to derive the source code, structure, or ideas of the Service.
  • Scrape, crawl, or use any automated means to access the Service other than through documented APIs used in accordance with these Terms.
  • Rent, lease, sell, resell, sublicense, timeshare, or otherwise make the Service available to any third party, or use the Service to build or provide a competing product.
  • Introduce viruses, worms, ransomware, or any other malicious code; attempt to gain unauthorized access to the Service or another user's account; probe, scan, or test the Service's vulnerability; interfere with or disrupt the Service or the servers or networks connected to the Service.
  • Remove, obscure, or alter any copyright, trademark, or other proprietary notice on the Service.
  • Use the Service in a manner that violates the terms of any third-party service used to deliver the Service, including but not limited to Stripe, Twilio, and Google Chrome.

Enforcement. We may investigate suspected violations, cooperate with law enforcement, and suspend or terminate any account at our sole discretion, with or without notice. We are not obligated to monitor Customer conduct, but we reserve the right to do so.

5. Your content and license grant

"Customer Content" means the content you or your users display through Swiftlook sessions and the content and data you submit to the Service (organization name, logos, contact information, session invitations, and similar). You retain ownership of Customer Content.

You grant Swiftlook a worldwide, non-exclusive, royalty-free license to host, process, transmit, display, and use Customer Content solely to provide, maintain, secure, and improve the Service and to comply with legal obligations. This license terminates when you delete the applicable content, except that Swiftlook may retain and use Customer Content as required for legitimate business purposes (e.g., legal holds, backups, fraud prevention) and in de-identified or aggregated form as described in Section 6.

You represent and warrant that: (a) you own or have all necessary rights, consents, and licenses to Customer Content and to share it via the Service; (b) Customer Content does not infringe, misappropriate, or violate any third-party right; (c) you have the legal right to send SMS and email invitations to every recipient; and (d) Customer Content complies with all applicable laws.

6. Aggregated and de-identified data

We may collect, use, disclose, and retain in perpetuity aggregated, anonymized, or de-identified data derived from your use of the Service — including usage statistics, performance metrics, and analytics — for any business purpose, including improving the Service, marketing, benchmarking, and research. Aggregated data does not identify you or any individual and is not Customer Content or Personal Information.

7. Feedback

If you provide feedback, suggestions, ideas, or recommendations about the Service ("Feedback"), you grant Swiftlook a perpetual, irrevocable, worldwide, royalty-free, sublicensable, transferable license to use, modify, and exploit the Feedback for any purpose without attribution or compensation.

8. Team accounts and Administrator authority

If your organization has multiple seats, the account owner and any designated administrators ("Administrators") may add, remove, or manage team members; access session data belonging to team members; export or delete organization data; connect and disconnect integrations; and take any other action permitted by the Service on behalf of the organization. All team members are subject to these Terms. You are responsible for the actions of your Administrators and team members.

9. Third-party services

The Service integrates with third-party services including Stripe (payments), Twilio (SMS), SendGrid (email), Supabase (authentication and database), Cloudflare, Railway, Hetzner, HubSpot, and Salesforce. Your use of any third-party service is subject to that provider's own terms and privacy policy. Swiftlook is not responsible for the availability, accuracy, reliability, security, or acts or omissions of any third-party service, and any dispute you have with a third-party provider is between you and that provider. We may add, remove, or change third-party providers at any time without notice.

10. Service availability, changes, and beta features

We strive to keep the Service available but we do not guarantee any specific uptime, response time, or level of performance. The Service is provided on an "as-is" and "as-available" basis. Only Enterprise plans with a signed order form receive a written SLA; standard plans do not.

We may modify, suspend, or discontinue all or any part of the Service — including features, functionality, integrations, pricing, and support tiers — at any time, with or without notice, and without liability to you.

Any feature designated as "beta," "preview," "experimental," or similar is provided at your sole risk with no warranties whatsoever, may be modified or removed at any time, and is not covered by the SLA (if any). Do not rely on beta features for production workflows.

11. Intellectual property

Swiftlook, the Swiftlook name, the Swiftlook logo, the Service, all software and technology underlying the Service, and all associated intellectual property are and remain the exclusive property of Swiftlook and its licensors. No rights are granted to you except the limited, non-exclusive, non-transferable, non-sublicensable right to use the Service as expressly permitted by these Terms. All other rights are reserved.

12. Publicity

You grant Swiftlook the right to use your company name, logo, and trademarks in customer lists, case studies, marketing materials, and website features. You may opt out of this permission by emailing support@swiftlook.com; opt-out takes effect prospectively and does not require us to remove existing published materials.

13. Confidentiality

Each party will protect the other's non-public business, technical, and financial information ("Confidential Information") with the same care it uses for its own, but not less than reasonable care. Confidential Information does not include information that is or becomes public through no breach of these Terms; was independently developed without use of Confidential Information; or is required to be disclosed by law, subpoena, or court order. We may disclose Confidential Information to our employees, contractors, and service providers who have a need to know and are bound by confidentiality obligations at least as protective as these.

14. Binding arbitration and class-action waiver

Read this section carefully. It affects your legal rights.

Any dispute, controversy, or claim arising out of or relating to these Terms or the Service (a "Dispute") will be resolved by binding, individual arbitration administered by JAMS under its Streamlined Arbitration Rules then in effect, and not by a court. The arbitration will be conducted in Wilmington, Delaware, or by videoconference at the arbitrator's discretion. Judgment on the award may be entered in any court of competent jurisdiction.

Class-action waiver. You and Swiftlook each waive the right to bring or participate in any class, collective, or representative action against the other. Disputes must be brought individually. If a court finds this waiver unenforceable, then the entire Section 14 is null and void, and both parties consent to the exclusive jurisdiction of the state and federal courts located in Wilmington, Delaware for that specific Dispute.

Exceptions. This Section 14 does not apply to: (i) claims for injunctive or equitable relief to protect a party's intellectual property or Confidential Information; (ii) small-claims-court actions filed on an individual basis; or (iii) any claim for which arbitration is prohibited by law.

Opt-out. You may opt out of this arbitration agreement by sending written notice to support@swiftlook.com within 30 days of first accepting these Terms. The notice must include your name, the email on your account, and an unambiguous statement that you decline arbitration.

15. Governing law and venue

These Terms are governed by the laws of the State of Delaware, without regard to conflict-of-laws principles. Subject to Section 14, any Dispute not subject to arbitration will be brought exclusively in the state or federal courts located in Wilmington, Delaware, and you consent to personal jurisdiction there and waive any objection to venue or forum non conveniens.

16. Disclaimers

THE SERVICE IS PROVIDED "AS IS," "AS AVAILABLE," AND WITH ALL FAULTS. TO THE MAXIMUM EXTENT PERMITTED BY LAW, SWIFTLOOK AND ITS AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, AND LICENSORS DISCLAIM ALL WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, AND ANY WARRANTIES ARISING FROM COURSE OF DEALING OR USAGE OF TRADE.

WITHOUT LIMITING THE FOREGOING, WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, SECURE, ERROR-FREE, TIMELY, ACCURATE, OR THAT DEFECTS WILL BE CORRECTED; THAT ANY DATA WILL NOT BE LOST OR CORRUPTED; OR THAT THE SERVICE WILL MEET YOUR REQUIREMENTS. YOU USE THE SERVICE AT YOUR OWN RISK.

17. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW:

(a) Cap. SWIFTLOOK'S TOTAL AGGREGATE LIABILITY ARISING FROM OR RELATED TO THESE TERMS OR THE SERVICE — INCLUDING ALL CLAIMS OF ANY KIND — WILL NOT EXCEED THE LESSER OF (i) THE AMOUNT YOU ACTUALLY PAID US FOR THE SERVICE IN THE THREE (3) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR (ii) ONE HUNDRED U.S. DOLLARS ($100).

(b) Excluded damages. SWIFTLOOK WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, EXEMPLARY, OR PUNITIVE DAMAGES; LOST PROFITS, LOST REVENUE, LOST BUSINESS, LOST GOODWILL, LOST DATA, OR COST OF SUBSTITUTE SERVICES — REGARDLESS OF THE LEGAL THEORY AND EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

(c) Independent basis. THE LIMITATIONS IN THIS SECTION 17 APPLY EVEN IF ANY REMEDY FAILS OF ITS ESSENTIAL PURPOSE, AND FORM AN ESSENTIAL BASIS OF THE BARGAIN. YOU AGREE THAT WITHOUT THESE LIMITATIONS THE PRICING WOULD BE MATERIALLY DIFFERENT.

18. Indemnification

You will defend, indemnify, and hold harmless Swiftlook and its affiliates, officers, directors, employees, contractors, and agents from and against any and all third-party claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising out of or related to: (a) your use of the Service; (b) Customer Content; (c) your violation of these Terms; (d) your violation of any law or the rights of any third party; or (e) any messages sent through the Service to recipients who had not consented to receive them. Swiftlook may, at its option, assume exclusive control of the defense of any such claim, in which case you will cooperate with us at your expense. You will not settle any claim without our prior written consent.

19. Term and termination

By you. You may terminate at any time by cancelling your subscription in the Stripe Customer Portal. Cancellation takes effect at the end of the current billing period.

By us. We may suspend or terminate your access to the Service, in whole or in part, at any time and for any reason, with or without notice, including but not limited to: (i) material breach of these Terms; (ii) non-payment; (iii) suspected fraud or abuse; (iv) at the request of law enforcement or in response to legal process; or (v) if we discontinue the Service or any material part of it.

Effect of termination. Upon termination, your right to use the Service ceases immediately. We may, but are not obligated to, provide a limited window (typically 30 days) to export your data. After that window we may delete Customer Content from our active systems. Sections that by their nature should survive termination will survive, including Sections 5–7, 11, 13, 14, 15, 17, 18, and 20.

20. Miscellaneous

Changes to these Terms. We may update these Terms at any time by posting a revised version at this URL. The "Last updated" date reflects the most recent revision. Material changes will be communicated by email to account owners or by in-product notice at least 14 days before taking effect. Your continued use of the Service after the effective date constitutes acceptance. If you do not accept the revised Terms, your sole remedy is to stop using the Service and cancel your subscription.

Assignment. You may not assign these Terms without our prior written consent. Swiftlook may assign these Terms — including to a successor entity in connection with a merger, acquisition, reorganization, or sale of assets — without your consent and without notice.

Force majeure. Neither party is liable for any delay or failure to perform caused by events beyond its reasonable control, including acts of God, war, terrorism, civil unrest, labor disputes, government action, epidemic, network or infrastructure outages, or failure of third-party providers.

No waiver. Our failure to enforce any provision of these Terms is not a waiver of that provision or any other. A waiver is only effective if in writing signed by an authorized Swiftlook representative.

Severability. If any provision of these Terms is held invalid or unenforceable, that provision will be modified to the minimum extent necessary to make it enforceable, or if that is not possible, severed, and the remaining provisions will remain in full force and effect.

Notices to us. Notices must be sent to support@swiftlook.com. Notices from us may be sent by email to the address on your account, by in-product notice, or by posting to the Service.

No third-party beneficiaries. These Terms do not create any third-party beneficiary rights.

Entire agreement. These Terms, together with the Privacy Policy and any signed order form, constitute the entire agreement between you and Swiftlook regarding the Service and supersede all prior or contemporaneous communications, representations, or agreements. Any conflicting terms in a purchase order or other document you issue are rejected and have no effect.

Relationship. The parties are independent contractors. Nothing in these Terms creates a partnership, joint venture, agency, franchise, or employment relationship.

Export control. You will comply with all applicable export laws and regulations, and you represent that you are not located in, and will not use the Service in, any country subject to U.S. embargo or that has been designated as a "terrorist supporting" country.

21. Contact

Questions about these Terms: support@swiftlook.com.