Your client won't install anything to look at their own money.
Portfolio reviews are visual. Performance against benchmark, allocation drift, a Monte Carlo band — none of it survives being described out loud. And your average client is not going to download a meeting app to see it.
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The quarterly review nobody attends.
- Clients skew older and skew away from installing software
- Performance conversations go badly without a chart and well with one
- Statements get mailed, unopened, and questioned six months later
- A scheduled review that no-shows becomes a worried phone call in a down quarter
Show the chart while you’re on the phone.
- Client taps a link — no app, no account, no password reset
- Walk through allocation, performance, and projections while they follow along
- Handle the anxious call in the moment, with the actual numbers on screen
- Share a single window so the rest of your book stays private
How advisors run quarterly reviews without a Zoom link
Financial advisors have a technology adoption problem that isn’t really about technology. The average client is over 55, holds their wealth at your firm because they trust you personally, and will not install a meeting app to see their own portfolio. The quarterly review either doesn’t happen or happens on the phone with the client staring at a paper statement mailed three weeks earlier. Both outcomes are how retention conversations start.
The typical Swiftlook advisor runs reviews from Orion, Tamarac, Black Diamond, Advyzon, or their portfolio-accounting system of choice. They pull up the household view, share a single browser tab, and walk the client through year-to-date return, allocation vs target, and drift since the last rebalance. When the client asks why performance is behind the S&P — which they always ask — you show them the benchmark comparison and the fact that a 60/40 portfolio isn’t supposed to track the S&P. That’s a conversation that goes badly in words and well with a chart.
Planning software matters even more. MoneyGuidePro, eMoney, RightCapital — the whole point of these tools is watching a Monte Carlo band shift when you change an assumption. “What if I retire at 64 instead of 67” is best answered by moving the slider while the client watches. On the phone with no visual, it’s just a number. On screen, it’s the moment the client decides to keep their plan (or take Social Security a year later).
Fee breakdowns get shown proactively. Statements get walked line by line when a client calls asking about a specific entry. Beneficiary forms and account settings — the housekeeping that never gets done — actually get done, on the same call where you brought it up.
Compliance-conscious: sessions are not recorded by default, media is not persisted, and one direction only. If your firm requires supervisory recording, Enterprise plans include recording with your organization’s retention controls.